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Vignaharta

Born For Better Society

Cloud Call Center Services

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We offer cloud call center services to benefit our global clients. By opting for this service, you will have access to all simple to advanced features of an omnichannel call center software solution. This software supports all popular communication channels:

 

  • Audio calls
  • Instant messaging (chat)
  • Screen share
  • Video calls
  • Email
  • SMS
  • Fax
  • WhatsApp
  • Major social networking sites/messengers
  • Web forms

The offered software is a cloud call center solution. Thus, by using our cloud call center services, you will be able to enjoy a plethora of benefits made available to the cloud solution users. Our SaaS (Software as a Service) model based services will let you use all competitive features of this advanced cloud call center software without any hassle of handling its hosting, maintenance, upgrade, etc.

 

Along with all amazing features to run inbound, outbound, and blended call center and customer care campaigns, you can also take advantage of competitive add-ons available for you:

 

  • Sticky agent
  • Call broadcasting
  • SMS broadcasting
  • Call recording
  • Word spotting in call recordings
  • IP PBX
  • IT help desk ticketing
  • And more

This cloud call center service is available for all sized businesses operating in any industry verticals. Along with advanced features, it also has some value added offerings for its users such as:

 

Unlimited calling

 

We offer unlimited calling packages to our subscribers*.

 

Support Toll free numbers, PRI, and SIP calling

 

The cloud call center solution made available to our customers supports both, SIP and PRI calling functionalities. We also map your existing business toll free number to the software, so you can use the same number for calling.

 

Omnichannel call center software suite

 

It is not a traditional call center solution. It is an omnichannel call center software hosted on the most powerful cloud space. It is a complete suite of features, modules, communication channels, etc. You can achieve new milestones by using this call center software.

 

Work from Home module

 

You can run a whole call center remotely by using our Work from Home (WFH) module. It lets your agents work during different circumstances, such as:

 

  • When they do not have access to a laptop and the internet
  • When they have access to a laptop and the internet
  • When they have access to the laptop, but slow internet

High availability

 

You can take advantage of 99% of uptime with a service level agreement (SLA) and failover support. It means the highest uptime made available by this call center software to keep running your business flawlessly.

 

Extensive security

 

This call center solution comes with extensive security mechanisms, which make sure that your data, software, and information stays protected.

 

Top Benefits of using our call center services:

 

  • No capital investment
  • No bother of maintaining a call center software
  • Quick scalability
  • Affordable rates
  • And more

Contact us to book a free demo of this cloud call center software solution and know more about it.